Mcdvoice customer satisfaction survey, this survey is mainly conducted by the service management group to measure the satisfaction level of the customers. The feedback was taken to note down if the customers were satisfied or no and if no, then where did the service lack and how do they improve?
The survey is available at the www.mcdvoice.com, and one can fill in the survey visiting this website. With your feedback, Mc Donald’s can find potential arguments and make improvements in their service. They even discover unhappy customers and make sure they work for them.
The main focus is on the staff and the service that might be surpassing the customer’s expectation. So the prime focus is working on the service. Secondly, if the feedbacks are not positive, then this is a warning sign to the company that in the potential future the profits are going to fall considerably. And the third reason behind this feedback is so that the company could focus on the overall development of the service and delivery.
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History of Mc Donald’s
Mc Donald is now one of the favorite outlet and hangout places for youth, and it has been started in the year 1940. Ever since then they are catering to 119 countries, and have crossed approximately 68 million customers. Catering to these many countries they have around 35 thousand outlets and have been doing successful business all over.
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Things that Mc Donald deals into
- Caffeine products and pastries
- And some of the breakfast items as well.
Mc Donald has considerably improved their menu and now moved to salad, fruit wraps, and deserts to expand the number of choices a customer can get.
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Information collected by the Mc Donald
- Email address
- Transaction information and receipt if needed.
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Information that is connected automatically
- Your IP address
- Your internet provider
- Your standard data collection tool such as cookies.
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Use of this personal information
- Research purpose
- Fulfillment of incentives
- Customer service and integrity
- Website management
The Mc Donald survey information technology has conducted and implemented technical and physical safeguards that are to protect personal information against the unauthorized access and loss.
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What does one need to have to fill in this survey?
While you are filling in the survey, one requires many things, and it includes a mobile device or computer, and it should necessarily have an internet connection. A receipt from Mc Donald which proves your validity to fill in the survey, and it is very important for one who is filling in the survey to have an ability to understand the following languages
Instructions on how to fill in the survey form Mcdvoice.
- Log in to the Mc Donald’s website of www.mcdvoice.com
- Select the language you want to fill in the survey in
- One has to submit particular information before they start filling in the survey, here is the list of things that they will require to submit.
- Store number
- KS number
- The date of visit
- The time of the visit at the outlet
- The total amount of the bill
- Age proof of proving that you are above 13 years old
- The answers of the survey have to be filled keeping in mind about their last visit to the mc Donald. So make sure you fill in all the answers accurately and do not fake anything as such.
- After you complete the survey, you will be receiving a validation code that you will be using to get redemption of the special offer printed on your script.
- Answer the questions honestly and without any haste.
- Note down the code you receive on your receipt and redeem it to get the offer.
- One must not forget that this offer will expire within 30 days of the redemption; the offer also has a limit of one offer per person limit.
- One cannot even duplicate, transfer or transmit the given offer electronically.
- The offer is for you to experience an improved service of the mc Donald’s.
What If the personal information gets disclosed at mcdvoice survey?
Many people are always in fear of getting their private and personal information being disclosed to others, well Mc Donald is a very trust worthy brand, and one must be sure about no miss use of the information.
The policy on the disclosure of the information at mcdvoice survey?
- The disclosure will be required only at the time of fulfillment of the incentive
- One can even request a follow-up communication or otherwise expressly consent the disclosure.
- The disclosure might only extend to the third party who prepares and perform service for the MCD, though they are completely restricted to use this personal information for any other purpose.
- The disclosure will be done in front of the law in case they are needed for fraud prevention and by the integrity service management department. Or for the purpose of legal rights.
- The disclosure might even be at the time of transfer of assets and other properties of the Mc Donald’s business.
Mc Donald will be posting different information or update their employees with the security policies if they update any. But the previous information that is collected will have no effect unless they officially notify the customer. This is one of the most effective methods of collecting feedback and survey and improvising their customer service.
Customer feedback is one of the most important aspects of the business, and one must try and fill in these surveys and get their offers done from the company, in case you still have any doubts a customer can ask about their queries at the outlet counter itself, or on the McD’s official website, this will be the best way to gather information and use it effectively for both the parties, customer as well the Mc Donald.